Nondiscrimination & Accessibility Notice

Our commitment

Wound Care Solutions of NWFL, PLLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other characteristic protected by law. We do not exclude people or treat them differently because of any of these.

We provide free aids and services to people with disabilities so they can communicate with us effectively, and free language services to people whose first language is not English. This includes qualified interpreters and information written in other languages.

How to request help — at no cost to you

• Call 850-940-4325 during office hours and ask for a spoken interpreter, including American Sign Language.
• Ask for written information in large print, plain language or another language by emailing services@woundcarenwfl.com.
• Ask us for auxiliary aids such as a qualified sign language interpreter, TTY access or a reader. [ADD YOUR TTY OR TELECOMMUNICATIONS RELAY DETAILS IF YOU HAVE THEM]
• You will never be charged for interpreter or translation services.

More detail is on our Language Assistance / Asistencia de idiomas page.

Grievances

If you believe we have failed to provide language assistance or an auxiliary aid, or that you have been treated unfairly, tell us. We will investigate and respond.

[ADD YOUR GRIEVANCE CONTACT — NAME OR TITLE, PHONE, EMAIL AND MAILING ADDRESS, PLUS HOW LONG YOU TAKE TO RESPOND]

Filing a complaint with the federal government

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe you have been discriminated against or denied language assistance.

• Online through the Office for Civil Rights complaint portal, or by visiting hhs.gov/ocr.
• By phone: 1-800-368-1019. TDD: 1-800-537-7697.
• In writing: [ADD THE CURRENT HHS OFFICE FOR CIVIL RIGHTS MAILING ADDRESS FOR YOUR REGION — confirm it on hhs.gov/ocr before publishing]

Complaint forms are available at hhs.gov/ocr. You will not be penalised or refused care for filing a complaint.

See also our Accessibility Statement and Patient Rights & Responsibilities.